Dell is listening (and reacting!)

Last week I wrote a rough tweet because I was sick of hearing complaints from a few of my customers about Dell’s Copilot support program here in Italy. I don’t know if the power of social networks is so strong or the right person was listening at the right time but Dell’s reaction has been amazing! Long story short In a few minutes I received DMs and personal emails asking me what’s is happening, a discussion began and eventually they promised to start an “internal investigation”. The next day I was contacted from an Italian Dell’s support representative who...

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